Clinical Services

What Would You Do If…

… your supervisor expressed concern about poor job performance?
… you were having problems in your marriage?
… your budget was out of control?
… a family member was drinking too much?

Everyone has problems. Sometimes they get too heavy to carry alone. Talking with someone who understands can be a major step toward resolution. Organizations are concerned about their employees and recognize that work performance is affected by personal concerns. The Employee Assistance Program is designed to help employees resolve personal and workplace problems to get their lives back in order.

How Does It Work?
Your organization provides employee assistance services to all employees and their immediate family members. Immediate family includes spouses and/or dependent children. When you or your family members contact the EAP, a professional counselor will assess your situation and provide the assistance needed to resolve it. This may include confidential contacts with the counselor or referral to a specialist who is trained in your specific area of difficulty.

All clinical services are provided in a professional and confidential manner with emphasis on improving relationships, finding solutions and developing personal effectiveness and self-esteem. We believe those who have used the program have come to trust its confidentiality and the quality of its services. Services are provided either face-to-face, over the phone or web-based.

Scheduling Appointments
Appointments are made at times convenient for employees and their families. Any eligible employee, their spouse and dependents may contact EAP at 701-530-7195 or toll free at 800-327-7195 to schedule an appointment at either our Bismarck location, one of our satellite clinics or with affiliate providers in your local area. (Click here for service locations). Phone consultations are available by calling an EAP counselor.

Crisis Line
Calls to address any emergency or crisis situation are taken 24 hours a day, seven days a week. When calling after working hours, please ask for the EAP counselor on call by calling 701-530-7195 or 800-327-7195. If you are experiencing an emergency dial 911 or go to your nearest emergency room.

Marital or Family Concerns
Marital and family problems can be upsetting for everyone. Discussing these concerns with a professional counselor will help couples and families to understand and deal with difficult situations.

Work-Related Problems
Stress. Burnout. Personal problems that affect performance on the job. These difficulties can be found in both large and small organizations. Consultation with a skilled professional can help to sort out problems and find solutions.

Emotional or Behavioral Concerns
Depression. Anxiety. Anger. Loneliness. When difficult experiences affect relationships and job performance, the Employee Assistance Program offers qualified clinicians who will help to address these concerns.

Financial Problems
Credit cards charged to the limit. Spending over budget. Finding it impossible to save. The Employee Assistance Program will provide a counselor who can discuss your financial situation with you and assist in finding solutions. We do not provide debt consolidation or financial assistance.

Substance Abuse Services
CHI St. Alexius Health Employee Assistance Program has licensed and nationally certified addiction counselors available to provide substance abuse assessments, referral networking, and alcohol and other drug test coordination as required under the Federal Omnibus Transportation Employee Testing Act of 1991. A feature unique to CHI St. Alexius Health Employee Assistance Program is provision of Certified Substance Abuse Professional (SAP) services for all organizations that are subject to compliance with federal regulations for alcohol and other drug testing protocol. The services are provided at no charge to organizations with the 8 session model under contract with EAP and to covered employees who are subject to the regulations. Currently there are 2 fulltime Licensed Addiction Counselors and Substance Abuse Professionals at the Bismarck office. Call EAP for more information about Licensed Addiction Counselors and Substance Abuse Professionals outside of the Bismarck area.